Once you have placed an order you will receive a confirmation email from us. When your order has received a shipping label we will send you another email with track and trace information and a link to a page where you can set a pickup point.
If you have not received any emails, please check your spam folder first. If you can't find anything there either, or if you have doubts about the status of your order, please contact us immediately. To enable us to investigate your order, please contact us as soon as possible but no later than 3 weeks after receiving the track & trace code. We can investigate and look for a suitable solution together. If you contact us after this period, we cannot guarantee that we will be able to conduct an investigation and the risks will pass on to you.
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