Unfortunately, it usually takes several days for returns to reach us. They are then checked and processed by our shipping department.
- If it is a return under the right of withdrawal, we can then refund the purchase price. Your chosen payment method at the time of placing your order is also the method of refund. How long it takes can vary from one payment method to another. Banks are often slow or not available during weekends.
- If you paid by crypto, make sure you send us a return address for the refund. We will refund you the Euro value.
- If your return concerns a defective product, you are entitled to a new product if still within the warranty period.